Orders will be dispatched within 48 hours. There is no shipping on Saturday or Sundays so orders placed on a Friday will be shipped the following Monday. Malaysian Ejuice ship all products recorded delivery by courier (Royal Mail) with a delivery time of 2 – 3 days.
Malaysian Ejuice take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company. Once an item has been successfully dispatched from Malaysian Ejuice it is the responsibility of the respective shipping company. Our courier does not allow any claims procedure to begin before 28 days have passed since the date of shipping. Malaysian Ejuice will however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost.
Please be aware that Malaysian Ejuice are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is an Malaysian Ejuice policy to offer our valued customers the very highest level of service. If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our staff do not have the authority to change Malaysian Ejuice policy.
We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considered when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.